Payments

Payment is due within one business day of purchase. Order will be filled upon complete payment. No cancellations once order is in production.

Shipping

SHIPPING POLICIES & INFORMATION:

Shipping charges cover postage AND handling and are sent via Canada Post Regular Service for Canadian orders. For U.S. deliveries, we now ship with Chit Chats Express Courier over the U.S. border to a USPS outlet. This provides our U.S. customers affordable tracking, insurance and more reliable service.

Any international customs/duties are the responsibility of the receiver. We are not responsible for customs delays.

Returns & Exchanges

I gladly accept returns

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

While we are certain you will be thrilled with your purchase, refunds are provided if the item is returned unused, unwashed, undamaged and in the original packaging within two weeks of receipt. No refunds on CUSTOM or PERSONALIZED orders. Shipping and handling charges (to and from) are non-refundable. Returns must be approved PRIOR to shipping back to Hop & Moo.

Additional

Our blank garments are sweat-shop & child labour free and supplied by the fabulous company, Colored Organics. They ensure their Indian employees are paid proper livable wages, given health & social benefits while working in safe, clean and dynamic conditions. All while giving partial-proceeds back to each community it employs. Our designs are then thoughtfully illustrated, meticulously hand carved into blocks and then hand printed onto these beautiful blanks in Fort Langley, British Columbia. We send them out to the world with love and our commitment to change the children’s wear marketplace, one thoughtfully made piece at a time.

Our fabric paints, and block printing inks are non-toxic and artist grade. All clothing is machine washable in cold water (please follow care instructions included in order).

Legal imprint